The Houseperson is responsible for keeping the general appearance of the facility in clean, functional and working order. This includes being accessible to guests by providing the best customer service experience possible.

Duties and Responsibilities

• Thoroughly clean all furniture, elevators, glass, planters, etc. in public areas such as the lobby, pool and public restrooms to hotel standards.
• Stock housekeeper’s carts, closets with supplies as directed by the Executive Housekeeper.
• Sweep, mop, scrub and vacuum hallways, stairs and office spaces.
• Pick up trash from parking lot and outdoor areas on the property.
• Assist with various housekeeping and maintenance duties as directed by the Executive Housekeeper.
• Report any observed damage, unusual happenings and safety concerns to the Executive Housekeeper.
• Maintain a solid understanding of housekeeping and laundry supplies.
• Inform management of hazardous situations, emergencies or security threats.
• Respond in a courteous and prompt manner to all guest question and/or concerns.
• Promptly report all maintenance concerns and follow up on repairs.
• Shuttle to or from the Airport.
• Responsible for light Maintenance, Inspections, and putting away deliveries.

Required Skills and Experience

• Excellent interpersonal and communication skills with strong customer/client focus essential.
• Strong problem-solving skills.
• Ability to work in a fast-paced, high pressure environment.
• Ability to shift and manage multiple priorities.
• Adaptable to change.
• High level of flexibility regarding hours during times busy periods as required by the business.

Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Provide excellent customer service and address guest inquiries and concerns
- Assist guests with check-in and check-out processes
- Handle guest reservations and ensure accurate information is entered into the system
- Answer phone calls and direct them to the appropriate department or individual
- Process payments and maintain accurate records of transactions
- Maintain a clean and organized front desk area

Requirements:
- Previous experience in guest service or a related field is preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and the ability to handle difficult situations with professionalism
- Proficient in using phone systems and other office equipment
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in handling guest information

As a Guest Service Agent, you will play a crucial role in providing exceptional customer service to our guests. Your friendly demeanor, strong communication skills, and attention to detail will contribute to creating a positive experience for our guests. If you are passionate about guest relations and enjoy working in a fast-paced environment, we would love to have you join our team.

Chief Maintenance Manager

The 5 Senses Culture:

At 5 Senses we are driven by igniting the 5 senses of our guests and team members through genuine acts of hospitality. It is our mission to touch the hearts of our guests and teams, to welcome all we see, to add flavor to the experience, anticipate, listen and respond to needs and help our team smell success. We are an experienced team doing hospitality a new way.

Getting the Job Done:

·       Provide guests and team members with professional, efficient, courteous and genuine hospitality.

·       Anticipates guest’s needs and offers services prior to the guest asking.

·       Utilizes Quore and ensures that PMs are completed for Rooms, Building and Mechanical Equipment as required by the Brand Standards.

·       Manages the maintenance department which includes but is not limited to; scheduling, assigning work orders, maintaining logs of all tests, inspections and repairs, supervising, training, coaching and counseling the team.

·       Maintains the Hotel’s physical, mechanical, electrical and plumbing systems ensuring they are properly functioning.

·       Ensure the cleanliness, security and organized storage of all department tools and equipment.

·       Ensure security and preventative maintenance in compliance with property and Brand standards.

·       Maintain open and professional communication with other department heads and supervisors to ensure the needs of the guests and team members are addressed timely.

·       Operates and understands that this role is part of the senior leadership of the hotel.

·       Monitors Brand Service Scores and ensures the property is at or above the Brand average for overall experience.

·       Respond to after-hour calls as needed and be able to work nights, weekends and Holidays as needed.

·       Ensures team members attend all mandatory meetings and complete all the required training.

·       Ability to grasp, bend, stoop and push, pull and lift 40 lbs.

Experience for Success:

·       2 years of Maintenance experience, preferably in Hotels

·       High Scholl Diploma; College a plus

·       Trade or Technical certifications

·       Prior Supervisor Experience a plus

·       Strong written and verbal communication skill, a second language a plus

The Good Stuff:

·       Opportunity to grow your career and develop thru structured development programs

·       Competitive Medical, Dental and Vision benefits

·       Wellness Stipend

·       Vacation PTO Plan and Paid Sick Days

·       7 Paid Holidays

·       Daily Pay by RAIN

·       Free nights at our hotels

·       Monthly fun and recognition

5 Senses Hospitality Management provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to the federal law requirements 5 Senses Management complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the company has facilities. This policy applies to all terms and conditions of employment. 5 Senses Hospitality Management expressively prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of a 5 Senses team member to perform their job duties may result in discipline up to and including termination.

At 5 Senses we are driven by igniting the 5 senses of our guests and team members through genuine acts of hospitality. It is our mission to touch the hearts of our guests and teams, to welcome all we see, to add flavor to the experience, anticipate, listen and respond to needs and help our team smell success. We are an experienced team doing hospitality a new way.

Getting the Job Done:

·      Provide guests and team members with professional, efficient, courteous and genuine hospitality.

·      Demonstrates a leadership ability that inspires and empowers team members to succeed, grow and develop.

·      Possesses strong communication skills and the ability to train and develop team members.

·      Daily management of the Restaurant which includes but is not limited to scheduling, processing of paperwork, guest interaction and follow up, coaching and recognition of team members, and ensuring compliance to property specific best practices and standards.

·      Lead the team to anticipate guest’s needs and offer services prior to being asked.

·      Manages guest’s concerns appropriately and resolves issues to the guest’s satisfaction keeping business objectives in mind.

·      Maintain open and professional communication with other department heads and supervisors to ensure the needs of the guests and team members are addressed timely.  This includes but is not limited to the Executive Chef, Sous Chef, Banquet Manger and the F&B Director.

·      Ensure sales goals and expenses are managed to budgeted guidelines are adjusted as needed based on business.

·      Control all cash and charge receipts adhering to cash handling best practices.

·      Ensure the proper handling of charge and cash declared tips and posting to team member’s pay.

·      Support the team on the floor when needed and observe behavior; provide meaningful feedback.

·      Monitor food presentation and service and ensure quality standards are maintained.

·      Ensure all equipment, fixtures, and floor coverings are kept clean and free of hazards.

·      Maintain an efficient operations and adherence to established safety and quality guidelines.

·      Monitor deliveries and ensure all product is received in the quantity order and good condition.

·      Maintain organized and properly labeled stock areas ensuring pars are in keeping with the needs of the business.

·      Support the kitchen staff as needed to ensure efficient guest service.

·      Monitor service scores daily and take the appropriate action to ensure scores are communicated to the team and scores are acceptable.

·      Ensures the team attends all mandatory meetings and timely completes all required training.

·      Ability to grasp, bend, stoop and push, pull and lift 50lbs.

Experience for Success:

·      4-years of Restaurant/Bar leadership experience.

·      Culinary education or certification a plus

·      High school diploma or equivalent

·      Desire to work in a fast paced and interactive environment

·      Strong written and communication skills, additional language a plus

·      Basic computer skills in Word and Excel

·      State required Food Handlers Certification and Liquor Certification

The Good Stuff

·      Opportunity to grow your career and develop thru structured development programs

·      Competitive Medical, Dental and Vision benefits

·      Wellness and Commuter Stipend

·      Vacation PTO Plan and Paid Sick Days

·      7 Paid Holidays

·      Free nights at our hotels

·      Monthly fun and recognition

 ·     Daily Pay (RAIN)

The Fine Print:

5 Senses Hospitality Management provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to the federal law requirements 5 Senses Management complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the company has facilities. This policy applies to all terms and conditions of employment. 5 Senses Hospitality Management expressively prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of a 5 Senses team member to perform their job duties may result in discipline up to and including termination.

At 5 Senses we are driven by igniting the 5 senses of our guests and team members through genuine acts of hospitality. It is our mission to touch the hearts of our guests and teams, to welcome all we see, to add flavor to the experience, anticipate, listen and respond to needs and help our team smell success. We are an experienced team doing hospitality a new way.

Getting the Job Done:

· Provide guests and team members with professional, efficient, courteous and genuine hospitality.

· Demonstrates a leadership ability that inspires and empowers team members to succeed, grow and develop.

· Lead your team to anticipate guest’s needs and offer services without being asked.

· Daily management of the Maintenance department which includes but is not limited to; scheduling, assigning work orders, maintaining logs of all tests, inspections and repairs, supervising, training, coaching and counseling the team.

· Maintains the Hotel’s physical, mechanical, electrical and plumbing systems ensuring they are properly functioning.

· Ensure the cleanliness, security and organized storage of all department tools and equipment.

· Ensure security and preventative maintenance in compliance with property specific best practices and Brand standards.

· Maintain open and professional communication with other department heads and supervisors to ensure the needs of the guests and team members are addressed timely.

· Ensure all budgets are managed properly and within the guidelines; timely communicates all repairs that were not planned in the budget process to the GM.

· Monitors Brand Service Scores and ensures the property is at or above the Brand average for overall experience.

· Provides both informal and formal assessment of team members in alignment with the performance development policy and procedures.

· Participates in the Property’s Manager on Duty program as needed and understands the role of being a property leader.

· Respond to after-hour calls as needed and be able to work nights, weekends and Holidays as needed.

· Ensures team members attend all mandatory meetings and complete all the required training.

Experience for Success:

· 2 years of Maintenance experience

· High School diploma or equivalent

· Trade and Technical certifications a plus

· Strong written and verbal communication skills n English; second language a plus

· Comfort in using a computer

· Strong General Management skills and a willingness to be a property leader

 ''

The Good Stuff:

· Opportunity to grow your career and develop thru structured development programs

· Competitive Medical, Dental and Vision benefits

· Bonus Opportunity

· Wellness and Commuter Stipend

· Vacation PTO Plan and Paid Sick Days

· 7 Paid Holidays

· Free nights at our hotels

· Monthly fun and recognition

 · Daily Pay (RAIN)

5 Senses Hospitality Management provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to the federal law requirements 5 Senses Management complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the company has facilities. This policy applies to all terms and conditions of employment. 5 Senses Hospitality Management expressively prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of a 5 Senses team member to perform their job duties may result in discipline up to and including termination.

Assistant General Manger

The 5 Senses Culture:

At 5 Senses we are driven by igniting the 5 senses of our guests and team members through genuine acts of hospitality. It is our mission to touch the hearts of our guests and teams, to welcome all we see, to add flavor to the experience, anticipate, listen and respond to needs and help our team smell success. We are an experienced team doing hospitality a new way.

Getting the Job Done:

·       In conjunction with the GM and by example lead the team to provide the guests and each other with professional, efficient, courteous and genuine hospitality.

·       Responsible for the overall direction, coordination, leadership and communication to the operating departments reporting to you.

·       Ensure the security, cleanliness, preventative maintenance and safety are completed to the property specific best practices and Brand standards.

·       Ensure the effective communication to team members and guests of information needed to enhance their experience.

·       Work with the GM to execute the annual planning process which includes the sales and marketing plan, operating budget, capital expenditures and human capital plan.

·       Understand and assist the GM in monthly forecasting and P&L management.

·       Ensure departments directly reporting to you are executing to their budgeted revenue and expense plans.

·       Ensure compliance to all best practice operating policies and procedures in accordance with property specific and Brand standards.

·       Ability to step into any role in the operations departments as needed to ensure guest and team satisfaction.

·       Monitor Brand Service Scores daily and take the appropriate action to ensure scores are communicated to the team and maintained above the Brand average.

·       Empower your team to manage all guest concerns appropriately and to the guest’s satisfaction; provide coaching to ensure that business objectives are taken into consideration.

·       Hold your direct reports and yourself accountable for providing informal and formal feedback to all team members in alignment with the performance development policy and procedure.

·       Require your team department leaders to identify and develop team members that have the desire and skills to promote to the next level; support these efforts personally.

·       In conjunction with the GM execute a Manager on Duty program to ensure the highest level of leadership exists at all times for guests and team members.

·       Ensures team attends all mandatory meetings and timely completes all required training.

Experience for Success:

·       2 years of Hotel management experience

·       High school diploma, College degree preferred

·       A record of progressive experience and development in the hospitality industry

·       Strong written and verbal communication skills in English; a second language a plus

·       Financial skills including P&L management, expense control and forecasting

·       Record of proven success as a leader delivering outstanding guest experiences and team development

·       Computer skills including comfort in use of Word, Excel and Power Point

The Good Stuff:

·       Opportunity to grow your career and develop thru structured development programs

·       Competitive Medical, Dental and Vision benefits

·        Bonus Opportunity

·       Daily Pay Sponsored by RAIN

·       Wellness and Commuter Stipend

·       Vacation PTO and Paid Sick Days

·       7 Paid Holidays

·       Free nights at our hotels

·       Monthly fun and recognition

The Fine Print:

5 Senses Hospitality Management provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to the federal law requirements 5 Senses Management complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the company has facilities. This policy applies to all terms and conditions of employment. 5 Senses Hospitality Management expressively prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of a 5 Senses team member to perform their job duties may result in discipline up to and including termination.

The 5 Senses Culture:

At 5 Senses we are driven by igniting the 5 senses of our guests and team members through genuine acts of hospitality. It is our mission to touch the hearts of our guests and teams, to welcome all we see, to add flavor to the experience, anticipate, listen and respond to needs and help our team smell success. We are an experienced team doing hospitality a new way.

Getting the Job Done:

·         By example lead the team to provide the guests and each other with professional, efficient, courteous and genuine hospitality.

·         Responsible for the overall direction, coordination, leadership and communication to all departments.

·         Strategic leader of the property establishing with your department heads the short term and long-term goals that will ensure the success of the hotel.

·         Ensure the security, cleanliness, preventative maintenance and safety are completed to the property and Brand standards.

·         Develop and execute an effective communication plan to ensure team members, guests, and ownership are provided the information needed on a consistent basis.

·         Drive team member satisfaction through creating an environment that is inclusive, treats all with respect, incorporates fun into work and ensures all have the tools needed to be successful and reach their goals.

·         Maintain good business and community relationships; support and participate in activities that will benefit the property’s positioning.

·         Lead the annual planning process which includes the sales and marketing plan, operating budget, capital expenditures and human capital plan.

·         Accurately and thoroughly complete periodic reporting as required by Corporate, Ownership and the Brand.

·         Drive revenue and control expenses understanding that full P&L management is your responsibility.

·         Forecast accurate revenues, expenses and GOP, updating as needed based on changing business.

·         Monitor Brand Service Scores daily and take the appropriate action to ensure scores are communicated to the team and maintained above the Brand average.

·         Ensure compliance to all best practice operating policies and procedures in accordance with property specific and Brand standards.

·         Hold hotel leaders and yourself accountable to provide informal and formal feedback to all team members in alignment with the performance development policy and procedures.

·         Maintain a succession plan to ensure bench strength is in place for all leadership positions.

·         Require your team department leaders to identify and develop team members that have the desire and skills to promote to the next level; support these efforts personally.

·         Execute a Manager on Duty program to ensure the highest level of leadership exists at all times for guests and team members.

·         Ensure there is collaboration between departments that encourages the exchange of information and working together to creative problem solve to best meet the needs of the guest and the team in an ever-changing environment.

·         Hold managers accountable for ensuring their team members attend mandatory meetings and timely complete all required training.

Experience for Success.

·         3 years of General Manager experience in Hospitality

·         College degree or equivalent work experience

·         A record of progressive experience and development in the hospitality industry

·         Strong written and verbal communication and presentation skills in English; a second language a plus.

·         Financial skills including P&L and budget management, expense control and forecasting

·         Record of proven success as a leader delivering outstanding guest experiences and team development

·         Ability for complex conceptional thinking and creative problem solving

·         Strategic leader with the ability to plan and adapt to an ever-changing business environment

·         Computer skills including comfort in use of Word, Excel and Power Point

The Good Stuff:

·         Opportunity to grow your career and develop thru structured development programs

·         Competitive Medical, Dental and Vision benefits

·         Bonus Opportunity

·         Wellness and Commuter Stipend

·         Vacation PTO Plan and Paid Sick Days

·         7 Paid Holidays

·         Daily Pay by RAIN

·         Free nights at our hotels

·         Monthly fun and recognition

·         Daily Pay Through RAIN

The Fine Print:

5 Senses Hospitality Management provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to the federal law requirements 5 Senses Management complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the company has facilities. This policy applies to all terms and conditions of employment. 5 Senses Hospitality Management expressively prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of a 5 Senses team member to perform their job duties may result in discipline up to and including termination.

The 5 Senses Culture:

At 5 Senses, we ignite the five senses of our guests and team members through genuine acts of hospitality. Our mission is to touch hearts, welcome all, add flavor to experiences, and help our team smell success. Join us in redefining hospitality.

Key Responsibilities:

• Deliver professional, efficient, and courteous hospitality to guests and team members.
• Train and develop team members, leveraging strong communication skills.
• Assist the Guest Service Manager (GSM) with scheduling, paperwork, coaching, recognition, and compliance with best practices and brand standards.
• Resolve guest concerns promptly and effectively, keeping business objectives in mind.
• Lead the team to anticipate guest needs and proactively offer services.
• Maintain open communication with department heads to ensure timely resolution of guest and team needs.
• Organize the work area and follow up on issues until fully resolved.
• Monitor daily brand service scores, communicating results to the team and taking action to exceed brand averages.
• Utilize a Property Management System (PMS) to enhance the guest experience by understanding room rates, amenities, and local attractions.
• Participate in the Property's Manager on Duty program and embody the role of a property leader.
• Ensure the team attends mandatory meetings and completes all required training promptly.

Experience for Success:

• 1 year of Front Desk Guest Service experience required.
• High school diploma or equivalent.
• Familiarity with reservation systems.
• Desire to thrive in a fast-paced, interactive environment.
• Strong written and verbal communication skills; additional languages are a plus.

The Good Stuff:

• Opportunities for career growth through structured development programs.
• Competitive medical, dental, and vision benefits.
• Wellness and commuter stipend.
• Vacation PTO plan and paid sick days.
• 7 paid holidays.
• Free nights at our hotels.
• Monthly team-building events and recognition.
• Daily pay (RAIN).

The Fine Print:

5 Senses Hospitality Management is an equal opportunity employer, committed to diversity and inclusion in the workplace. We provide equal employment opportunities to all applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. Our commitment includes compliance with applicable state and local laws governing nondiscrimination in employment. We also prohibit workplace harassment based on any of the aforementioned categories.

The 5 Senses Culture:

At 5 Senses we are driven by igniting the 5 senses of our guests and team members through genuine acts of hospitality. It is our mission to touch the hearts of our guests and teams, to welcome all we see, to add flavor to the experience, anticipate, listen and respond to needs and help our team smell success. We are an experienced team doing hospitality a new way.

Getting the Job Done:

·       Provide guests and team members with professional, efficient, courteous and genuine hospitality.

·       Anticipates guest’s needs and offers services prior to the guest asking.

·       Assist the Housekeeping Executive with the daily management of the Housekeeping department which includes but is not limited to, scheduling, assigning rooms to clean, inspecting rooms and common areas, supervising, coaching, training and counseling of the team.

·       Manages and maintains inventories and equipment to meet the needs of the property.

·       Maintains all safety standards to the property and Brand standards and informs the appropriate department when concerns arise.

·       Maintain open and professional communication with other department heads and supervisors to ensure the needs of the guests and team members are addressed timely.

·       Works with Executive Housekeeper to ensure all budgets are managed properly and within the guidelines.

·       Monitors Brand Service Scores and ensures Cleanliness scores are communicated to the team and appropriate actions are taken to be above the Brand average.

·       Ensures all team members attend mandatory meetings and complete all required training.

·       Ability to grasp, bend, stoop and push, pull and lift 30 bls.

Experience for Success:

·       1 year of Housekeeping experience

·       High School diploma or equivalent

·       Prior Supervisor experience a plus

·       Strong written and verbal communication skills

·       Willingness to work in a fast paced and physically active work environment

The Good Stuff:

·       Opportunity to grow your career and develop thru structured development programs

·       Competitive Medical, Dental and Vision benefits

·       Wellness and Commuter Stipend

·       Vacation PTO Plan and Paid Sick Days

·       7 Paid Holidays

·       Daily Pay by RAIN

·       Free nights at our hotels

·       Monthly fun and recognition

5 Senses Hospitality Management provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to the federal law requirements 5 Senses Management complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the company has facilities. This policy applies to all terms and conditions of employment. 5 Senses Hospitality Management expressively prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of a 5 Senses team member to perform their job duties may result in discipline up to and including termination.

At 5 Senses we are driven by igniting the 5 senses of our guests and team members through genuine acts of hospitality. It is our mission to touch the hearts of our guests and teams, to welcome all we see, to add flavor to the experience, anticipate, listen and respond to needs and help our team smell success. We are an experienced team doing hospitality a new way.

The 5 Senses Culture:

At 5 Senses we are driven by igniting the 5 senses of our guests and team members through genuine acts of hospitality. It is our mission to touch the hearts of our guests and teams, to welcome all we see, to add flavor to the experience, anticipate, listen and respond to needs and help our team smell success. We are an experienced team doing hospitality a new way.

Getting the Job Done:

·      Provide guests and team members with professional, efficient, courteous and genuine hospitality

·      Enthusiastically greets all guests, warmly engages and promptly completes the guest’s order.

·      Anticipates guest’s needs and offers services prior to the guest asking.

-      Maintain current knowledge of all menu items, being able to answer any questions about ingredients, preparation, etc.

-      Quickly and efficiently serve guests, adhering to all food safety and sanitation requirements.

The Assistant Restaurant Manager will be responsible for the following:

• Managing the floor staff during service times
• Ensuring excellent customer service to all of our guests from the service staff
• Assisting the Food & Beverage Director with FOH scheduling, ordering and inventory
• Training new employees to uphold Hilton Service Standards
• Developing and implementing standard operating procedures for front and back of house staff

Applicants should have a strong work ethic, attention to detail and good communication skills.  Ability to handle high volume is a must.  Flexible schedule and weekends are required.  

Are you ready to dive into a world of hospitality with a twist? At Hoffmann Hotel, part of the Hilton family, we’re all about creating unforgettable experiences! Thanks to our amazing property management team at 5 Senses, we offer some fantastic perks:

🎉 Awesome Benefits:

• Travel Like a Pro: Enjoy discounted Hilton Team Member rates worldwide!
• Career Growth Galore: Take advantage of structured development programs to elevate your career.
• Health Matters: Competitive medical, dental, and vision benefits keep you and your family covered.
• Wellness & Commuter Stipend: Because you deserve to feel good both at work and on the way there!
• Take a Break: Generous vacation PTO, paid sick days, and 7 paid holidays to recharge.
• Stay for Free: Enjoy free nights at any 5 Senses hotels.
• Monthly Fun: Celebrate achievements and enjoy recognition events!
• Daily Pay Options: Get paid when you want with our RAIN program.

At 5 Senses, we’re passionate about sparking joy in our guests and team members alike through heartfelt hospitality. Our mission? To touch hearts, create delightful experiences, and help you smell the sweet scent of success. We’re reimagining hospitality, and we want you on our team!

What You’ll Be Doing:

• Night Owl Alert: Work as our Night Auditor during those cozy overnight hours.
• Guest Interaction Pro: Greet guests with professionalism and warmth, embodying the Hoffmann’s hospitality standards.
• Audit Like a Boss: Prepare the night audit package and reports with precision and care.
• Tech-Savvy Superstar: Show off your strong computer skills and eagerness to learn new systems.
• Issue Resolution Guru: Handle guest concerns with poise, ensuring satisfaction while keeping our goals in mind.
• Communication Champion: Relay important info to various departments like a pro.
• Guest Advocate: Be the go-to person for guests’ needs, offering help with a smile.
• Stay in the Loop: Keep an eye on guest service scores and contribute to our success.
• Meetings & Training: Attend mandatory meetings and complete all training on time!

What You’ll Need:

• Previous Front Desk experience is a plus!
• A high school diploma or equivalent.
• Customer service experience that shines.
• Strong problem-solving and conflict-resolution skills.
• A willingness to embrace overnight shifts and work independently.
• Stellar written and communication skills; bonus points for additional languages!

If you’re excited to bring your talents to a fun and dynamic team, we’d love to hear from you! Let’s create unforgettable memories together at Hoffmann Hotel!

Interested parties should have reliable transportation and open availability. This role reports directly to our Sous Chef and General Manager. Looking to interview as soon as possible. 

Sous Chef

 The 5 Senses Culture:

At 5 Senses we are driven by igniting the 5 senses of our guests and team members through genuine acts of hospitality. It is our mission to touch the hearts of our guests and teams, to welcome all we see, to add flavor to the experience, anticipate, listen and respond to needs and help our team smell success. We are an experienced team doing hospitality a new way.

Getting the Job Done:

·      Provide guests and team members with professional, efficient, courteous and genuine hospitality.

·      Manage guest’s concerns appropriately and resolves issues to the guest’s satisfaction keeping business objectives in mind.

·      Maintain open and professional communication with other department heads and supervisors to ensure the needs of the guests and team members are addressed timely.

·      Assists the Chef with food preparation, menu creation and recipe writing.

·      Lead the team ensuring productivity and quality standards are met.

·      Ensure attractive and consistent preparation of all food items.

·      Participate in the ordering and inventory or supplies.

·      Maintain the cleanliness and organization of the kitchen, tools and supplies.

·      Sets up, re-stocks and maintains clean food preparation areas.

·      Maintains efficient operations and adherence to established safety and quality standards.

·      Monitor Brand service scores daily and take the appropriate action to ensure scores are communicated to the team and are above the Brand average.

·      Attends all mandatory meetings and timely completes all required training.

·      Ability to grasp, bend, stoop and push, pull and lift 30lbs.

Experience for Success:

·      2-years of Kitchen food preparation and leadership

·      Culinary education or certification a plus

·      High school diploma or equivalent

·      Desire to work in a fast paced and interactive environment

·      Strong written and communication skills, additional language a plus

·      State required Food Handlers Certification

The Good Stuff:

·      Opportunity to grow your career and develop thru structured development programs

·      Competitive Medical, Dental and Vision benefits

·      Wellness and Commuter Stipend

·      Vacation PTO Plan and Paid Sick Days

·      7 Paid Holidays

·      Free nights at our hotels

·      Monthly fun and recognition

 ·     Daily Pay (RAIN)

The Fine Print:

5 Senses Hospitality Management provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to the federal law requirements 5 Senses Management complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the company has facilities. This policy applies to all terms and conditions of employment. 5 Senses Hospitality Management expressively prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of a 5 Senses team member to perform their job duties may result in discipline up to and including termination.

Getting the Job Done:

• Provide guests and team members with professional, efficient, courteous, and genuine hospitality
• Anticipates guests needs and offers services prior to the guest asking
• Maintains the Hotels physical, mechanical, electrical, and plumbing systems ensuring they are properly functioning
• Ensure the cleanliness, security and organized storage of all department tools and equipment
• Complete all work orders in a timely manner and communicate with Chief Engineer and GM any repairs that require further attention
• Ensure security and preventative maintenance in compliance with property and brand standards
• Communicate professionally and timely with peers, managers, and guests
• Respond to after-hour calls as needed and be able to work nights, weekends, and holidays as needed
• Be aware of the guest service scores and understand role ensuring guest satisfaction
• Attend all mandatory meetings and complete all the required training
• Complete all tasks as assigned by your Manager or Hotel Managers
• Ability to grasp, bend, stoop and push, pull, and lift 30 lbs

Experience for Success:

• High School diploma or equivalent
• Trade or Technical certifications a plus
• Willingness to work in a fast paced and physically active work environment

The Good Stuff:

• Opportunity to grow your career and develop thru structured development programs
• Competitive medical, dental, and vision benefits
• Wellness and commuter stipend
• Vacation PTO plan and paid sick days
• 7 paid holidays
• Free nights at our hotels
• Monthly fun and recognition

The Fine Print:

5 Senses Hospitality Management provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to the federal law requirements, 5 Senses Management complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the company has facilities. This policy applies to all terms and conditions of employment. 5 Senses Hospitality Management expressively prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of a 5 Senses team member to perform their job duties may result in discipline up to and including termination.

At 5 Senses we are driven by igniting the 5 senses of our guests and team members through genuine acts of hospitality. It is our mission to touch the hearts of our guests and teams, to welcome all we see, to add flavor to the experience, anticipate, listen and respond to needs and help our team smell success. We are an experienced team doing hospitality a new way.

The 5 Senses Culture:

At 5 Senses we are driven by igniting the 5 senses of our guests and team members through genuine acts of hospitality. It is our mission to touch the hearts of our guests and teams, to welcome all we see, to add flavor to the experience, anticipate, listen and respond to needs and help our team smell success. We are an experienced team doing hospitality a new way.

Getting the Job Done:

·      Provide guests and team members with professional, efficient, courteous and genuine hospitality

·      Enthusiastically greets all guests, warmly engages and promptly completes the guest’s order.

·      Anticipates guest’s needs and offers services prior to the guest asking.

-      Maintain current knowledge of all menu items, being able to answer any questions about ingredients, preparation, etc.

-      Quickly and efficiently serve guests, adhering to all food safety and sanitation requirements.

The server position requires a positive, enthusiastic individual to deliver exemplary customer service to our guests.  The ability to handle high volume, high stress situations is necessary; but also the adaptability to the slower times is also needed.  Flexible schedule and willing to work mornings/weekends is a must.

Applicants should have a strong work ethic, attention to detail and good communication skills.  Ability to handle high volume is a must.  Flexible schedule and weekends are required!

At 5 Senses we are driven by igniting the 5 senses of our guests and team members through genuine acts of hospitality. It is our mission to touch the hearts of our guests and teams, to welcome all we see, to add flavor to the experience, anticipate, listen and respond to needs and help our team smell success. We are an experienced team doing hospitality a new way.

The 5 Senses Culture:

At 5 Senses we are driven by igniting the 5 senses of our guests and team members through genuine acts of hospitality. It is our mission to touch the hearts of our guests and teams, to welcome all we see, to add flavor to the experience, anticipate, listen and respond to needs and help our team smell success. We are an experienced team doing hospitality a new way.

Getting the Job Done:

·      Provide guests and team members with professional, efficient, courteous and genuine hospitality

·      Enthusiastically greets all guests, warmly engages and promptly completes the guest’s order.

·      Anticipates guest’s needs and offers services prior to the guest asking.

-      Maintain current knowledge of all menu items, being able to answer any questions about ingredients, preparation, etc.

-      Quickly and efficiently serve guests, adhering to all food safety and sanitation requirements.

Applicants should have a strong work ethic, attention to detail and good communication skills.  Ability to handle high volume is a must.  Weekends are required.

The 5 Senses Culture:

At 5 Senses we are driven by igniting the 5 senses of our guests and team members through genuine acts of hospitality. It is our mission to touch the hearts of our guests and teams, to welcome all we see, to add flavor to the experience, anticipate, listen and respond to needs and help our team smell success. We are an experienced team doing hospitality a new way.

Getting the Job Done:

·      Provide guests and team members with professional, efficient, courteous and genuine hospitality.

·      Enthusiastically greets guests, promptly and properly checks them in; advising the guest on hotel amenities.

·      Anticipates guest’s needs and offers services prior to the guest asking.

·      Properly prepares the night audit package following the property specific best practices and Brand Standards.

·      Possesses strong computer skills and adaptability to learning new systems.

·      Manages guest’s concerns appropriately and resolves issues to the guest’s satisfaction keeping business objectives in mind.

·      Maintains an organized work area and ensures follow up is done as needed with both the guest and team member until issues are resolved

·      As the primary guest contact, show patience and a willingness to help and support the guests with their requests.

·      Be aware of the Guest Service Scores and understand role ensuring guest satisfaction.

·      Attends all mandatory meetings and timely completes all required training.

Experience for Success:

·      Previous Front Desk experience

·      High school diploma or equivalent

·      Experience in customer service

·      Strong problem solving and conflict resolution skills

·      Willingness to work overnight shifts and independently to accomplish tasks

·      Strong written and communication skills, additional language a plus

The Good Stuff:

·      Opportunity to grow your career and develop thru structured development programs

·      Competitive Medical, Dental and Vision benefits

·      Wellness and Commuter Stipend

·      Vacation PTO Plan and Paid Sick Days

·      7 Paid Holidays

·      Free nights at our hotels

·      Monthly fun and recognition

 ·     Daily Pay (RAIN)

The Fine Print:

5 Senses Hospitality Management provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to the federal law requirements 5 Senses Management complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the company has facilities. This policy applies to all terms and conditions of employment. 5 Senses Hospitality Management expressively prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of a 5 Senses team member to perform their job duties may result in discipline up to and including termination.

At 5 Senses we are driven by igniting the 5 senses of our guests and team members through genuine acts of hospitality. It is our mission to touch the hearts of our guests and teams, to welcome all we see, to add flavor to the experience, anticipate, listen and respond to needs and help our team smell success. We are an experienced team doing hospitality a new way.

Getting the Job done:

·      Provide guests and team members with professional, efficient, courteous and genuine hospitality.

·      Anticipates guest’s needs and offers services prior to the guest asking.

·      Maintain the image of the hotel by appearing presentable and well groomed.

·      Clean and maintain all guestrooms to specific property and Brand standards.

·      Clean and replenish designated number of rooms within assigned shift.

·      Maintain organization and supplies on the housekeeping cart and in the linen closets.

·      Check all rooms and report any damages, repairs, lightbulbs and missing supplies.

·      Attend all mandatory meetings and complete all the required training.

·      Greet all guests and team members and warmly engage.

·      Be aware of the Guest Service Scores and understand role ensuring guest satisfaction.

·      Complete all tasks assigned by the Housekeeping Manager and/or Hotel Manager(s), which may include cleaning of public areas and laundry.

·      Ability to grasp, bend, stoop and push, pull and lift 30 bls.

Experience for Success:

·      Housekeeping experience a plus

·      High School diploma or equivalent

·      Previous customer service experience

·      Willingness to work in a fast paced and physically active work environment

The Good Stuff:

·      Opportunity to grow your career and develop thru structured development programs

·      Competitive Medical, Dental and Vision benefits

·      Wellness and Commuter Stipend

·      Vacation PTO Plan and Paid Sick Days

·      7 Paid Holidays

·      Free nights at our hotels

·      Monthly fun and recognition

 ·     Daily Pay (RAIN)

The Fine Print:

5 Senses Hospitality Management provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to the federal law requirements 5 Senses Management complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the company has facilities. This policy applies to all terms and conditions of employment. 5 Senses Hospitality Management expressively prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of a 5 Senses team member to perform their job duties may result in discipline up to and including termination.